FAQ’s

Need some help?

Then you’ve come to the right place. Read on for our FAQs, and if you still can't find your answer you can ask us directly instead.

  • PRODUCT INFORMATION

    What is the proper way to store WHISKAS® Cat Food?

    We recommend storing dry, or unopened wet WHISKAS® Cat Food products in a cool dry place, not subject to extreme hot or cold temperatures. Our dry products should not be stored in areas of humidity (washer, dryer, refrigerator, etc.) or near odorous materials (detergent, fertilizer, etc.). If possible, store our dry products in a plastic container (keep the product in the bag with top folded closed for best storage).

    Does WHISKAS® Wet Cat Food need to be refrigerated after opening?

    Yes. Any unused portion needs to be refrigerated in a sealed container. We recommend using the food within four days of opening. You may allow the food to sit at room temperature for up to thirty minutes or microwave the food for a few seconds (in a microwave-safe dish - not in the can!) prior to feeding, as some cats do not care for cold food.

    Does WHISKAS® CATMILK +PLUSWHISKAS® need to be refrigerated after opening?

    Yes, this product should be refrigerated after opening. It will keep in the refrigerator for just under a week. We suggest bringing it to room temperature prior to serving for your cat's maximum enjoyment.

    Where are WHISKAS® products made?  Where are the ingredients from?

    All of our WHISKAS® products are made in North America

    How can I tell if my wet or dry products are getting past shelf life?

    Shelf life studies are conducted on our products to determine optimum quality over time. If you have a concern about he freshness of your product, please note the lot number of the product, and contact Consumer Affairs at: 1-800-667-2424

  • FEEDING GUIDELINES

    My cats absolutely love the WHISKAS® TEMPTATIONSWHISKAS® Cat Treats. Is it okay for them to eat these as their food?

    WHISKAS® TEMPTATIONSWHISKAS® Cat Treats are formulated to meet the nutritional levels established by the AAFCO Cat food Nutrient Profiles for adult maintenance, so they could replace a portion of your cat’s main meal. We recommend feeding your cat one of our WHISKAS® Dry Cat Food products as their main meal. WHISKAS® TEMPTATIONSWHISKAS® Hairball Control Cat Treats are specially formulated for Hairball control, and should not be fed as food.

    Can my kitten eat WHISKAS® Dry Adult Food?

    No. Our WHISKAS® Adult Dry Cat Food has been formulated to meet the nutritional levels established by the AAFCO Cat Food Nutrient Profiles for adult cat maintenance only. We have a kitten formula in our dry line (WHISKAS® Kitten with Chicken) that delivers great taste and that is specially formulated to meet the nutritional levels established by the AAFCO Cat Food Nutrient Profiles for All Life Stages.

    Can WHISKAS® CATMILK +PLUSWHISKAS® be used as a replacement for mother’s milk?

    No. WHISKAS® CATMILK +PLUSWHISKAS® is intended for intermittent or supplemental feeding only as it does not meet the AAFCO Cat Food Nutrient Profiles for All Life Stages or adult cat maintenance. We recommend feeding your weaned kitten a mixture of WHISKAS® Kitten (with Chicken) Dry Food and WHISKAS® Wet Food.

    How much wet food to dry food should I feed my cat?

    Always note the weight of your cat and follow the feeding guideline printed on WHISKAS® Products.

    How many calories are in WHISKAS® Cat Food?

    It depends on the size and variety of the product. Please refer to the calorie statement which appears under the guaranteed analysis on product packages, or the Our Products section of whiskas.ca to find out the calorie content for your specific product.

    My dog likes your WHISKAS® Cat Food — is it ok for him to eat it, too?

    No. Dogs and cats have different nutritional requirements and should be fed food that is formulated for them. However, if your dog accidently eats WHISKAS® Cat Food, your dog should be fine if he is not on any special/restricted diet.

  • FEEDING BEHAVIOUR

    How do I transition from my previous food to your food?

    Gradually introduce the new WHISKAS® Dry Food over a 7 day period to avoid digestive upsets. Reduce the current food and increase WHISKAS® Dry until you are feeding it exclusively.

    Day 1-2 75% CURRENT 25% NEW
    Day 3-4 50% CURRENT 50% NEW
    Day 5-6 25% CURRENT 75% NEW
    Day 7+ 100% NEW

    My cat doesn’t chew your kibble, she just swallows it. Is that okay?

    Cats’ teeth are different from humans. They are designed for biting and tearing, so they are not efficient at chewing food. Depending on the size of dry kibble that they are eating, they may bite only once or twice before swallowing. If your cat is new to the diet, we recommend transitional feeding. As long as your cat does not vomit or exhibit other signs of digestive upset, then this should not be a concern.

    My cat will only eat the pockets?

    If your cat is new to this food, then we recommend practicing transitional feeding. WHISKAS® Dry Food for cats (both kibbles and pockets) are complete and balanced, so your cat is getting what she needs. In order to encourage her to eat all of the food, we recommend transitional feeding. You can also portion food carefully, introducing one serving at a time, or limit the amount of food in the bowl to what the feeding guide recommends for a day and leave it out for a bit longer than usual to encourage your cat to finish.

    Do you offer coupons?

    Please check local stores, newspapers and our Facebook page for current coupons and promotions!

®/TM Trademarks of Mars, Incorporated and its affiliates.
© Mars, Incorporated, 2016. All rights reserved